When business owners hear “offshore staff,” many picture a crowded call center and a script. That’s understandable. It’s what a lot...
There’s a fear that sits quietly behind a lot of hiring decisions, and owners rarely say it out loud. It’s the...
When I first speak with business owners about offshore staffing, there’s a sentence I hear more often than any other. “We...
Walk around almost any growing business and watch what your most experienced people are doing at 3 PM. There’s a good...
Every business has an opening time and a closing time. Customers mostly ignore both. They browse your website at 9 PM...
Ask a business owner how things are going, and you’ll often hear the same answer: “Busy.” It’s said with a mix...
Almost every owner I talk to has said some version of this sentence: “I’ll catch up on the books this weekend.”...
There’s a particular kind of tired that sets in when you post the same job ad for the third time in...
Here’s a test you can run today. Go to your own website. Fill out your contact form as if you were...
Most business owners can tell you the exact moment they realized something had to change. For some, it’s checking email at...